Our Swiss founder Jane Caujolle’s expertise stems from her schooling at the Ecole Hôtelière de Lausanne in Switzerland, and subsequent training under Gordon Ramsay. A further six years spent managing a private client’s international residences, and their refined lifestyle, saw her cultivate a much-coveted global network of exquisite service-providers. And a belief in rendering the impossible, possible. She established Townhouse in 2013, with the aim of expanding upon the distinguished service and exemplary quality with which she had become synonymous.
In 2016, she was joined by fellow Lausanne graduate Hana Gilchrist, who trained at a number of 5* hotels in New York, before honing her impeccable service knowledge at luxury London hotels including The Lanesborough and Mandarin Oriental Hotel Group. Strengthened by Hana’s singularly sharp focus on guest services and exacting organisational skills, Townhouse has continued to grow alongside our clients. Our expanding international team of account directors, account managers and assistants boasts a wealth of experience at some of the world’s most iconic hotels and established private households. Together, we now manage every aspect of our clients’ rarefied lifestyles – a testament to the trusting, close relationships we have with each, and each other.